Privacy Policy | MSJ Appliance Repair

This policy explains what information MSJ Appliance Repair (“we”, “us”) collects through msjappliance.com, how we use it and the choices you have.

Information we collect

Information you give us. When you request service, ask for a quote or contact us through a form on this website, you share details such as your name, phone number, email address, service address, the appliance and brand, and a description of the problem. Property managers may also share a company name, job title, property type, number of units and property locations. If you subscribe to our newsletter, we receive your email address. We also receive whatever you share when you call or email us.

Technical information. Our website host, Cloudflare, automatically processes basic technical information such as your IP address, browser type and the pages requested, to deliver the website and protect it from abuse. The fonts on this website are loaded from Google Fonts, so Google receives your IP address when a page loads.

Cookies. This website does not use advertising or analytics cookies, and it does not track you across other websites.

How we use your information

To respond to your request, give you a quote, schedule your appointment and complete the repair
To follow up about your service, warranty or parts
To send our newsletter and offers, only if you subscribed
To keep this website secure and block spam
To meet our legal, tax and accounting obligations

How we share information

We do not sell your personal information, and we do not share it for advertising.

We share information only with companies that help us run this website and our business, such as our website host (Cloudflare), the service that delivers website form messages to our inbox (Web3Forms) and our email provider (Microsoft); when needed to complete a service you asked for, for example with your home warranty company if your repair comes through a warranty claim; or when the law requires it.

How long we keep it

We keep service requests and job records for as long as we need them to serve you, honor warranties and meet our legal and accounting obligations.

Your choices

You can ask us what information we have about you, ask us to correct it or ask us to delete it, by calling (916) 743-3279 or emailing support@msjappliance.com. You can unsubscribe from our newsletter at any time by replying to any newsletter email or by emailing us.

Security

This website is served only over an encrypted (HTTPS) connection, and we take reasonable steps to protect the information you share. No website or email system is completely secure, so please don’t send payment card numbers through our forms or by email.

Children

This website is meant for adults arranging appliance service. We do not knowingly collect information from children under 13.

Changes to this policy

If we change this policy, we’ll post the new version on this page and update the date at the top.

Contact us

Questions about this policy? Call (916) 743-3279 or email support@msjappliance.com.